Privacy Policy

Last updated: September 2, 2026

At Shezwear , your privacy isn’t an afterthought — it’s core to how we operate. This Privacy Policy explains what information we collect when you visit shezwear.com or place an order, how we use and protect it, and the choices you have. By using our website, you agree to the practices described below.

1. Information We Collect

1.1 Information You Provide Directly

Account & order details: name, phone number, email address, delivery address, and city/region.
Payment information: when you pay online, payment details are processed directly by our secure payment gateway/processor — we do not store your full card or bank account numbers on our servers. For Cash on Delivery, no payment data is collected online.
Communications: messages you send us via WhatsApp, email, contact forms, or customer support chat.
Account credentials: if you create an account, your username and encrypted password.

1.2 Information Collected Automatically

Device & usage data: IP address, browser type, device type, pages visited, time spent on site, and referring URLs.
Cookies & similar technologies: used to keep items in your cart, remember your preferences, and understand site usage (see Section 5 below).

1.3 Information We Do Not Collect

We do not ask for, and you should never share with us, sensitive personal data unrelated to fulfilling your order (e.g., national ID numbers, health information) unless legally required for a specific transaction.

2. How We Use Your Information

We use the information we collect to:

Process, confirm, and deliver your orders
Communicate with you about order status, shipping updates, and customer support
Verify Cash on Delivery orders to reduce fraud and failed deliveries
Improve our website, product catalog, and overall shopping experience
Send you promotional offers and updates, only if you have opted in — you can unsubscribe at any time
Detect, prevent, and address fraud, security issues, or technical problems
Comply with applicable legal obligations

We do not use your personal data to sell you products based on inferred health, sexuality, or relationship status beyond what’s necessary to fulfill and personalize your own shopping experience on our store.

3. Discreet Handling of Your Data

We understand that orders placed on Shezwear are personal and sensitive. In addition to shipping every order in unbranded, discreet packaging, we apply the same discretion to your data:

Order descriptions, product names, and category details are never shown on shipping labels, courier waybills, SMS notifications, or payment gateway statements where the gateway supports generic billing descriptors.
Access to customer order data is restricted to authorized staff who need it to process and deliver your order.
We do not disclose the nature of your purchase to couriers, payment processors, or any third party beyond what is operationally required to complete delivery.

4. How We Share Your Information

We do not sell your personal information to third parties. We only share data as necessary to run our business:

Courier & logistics partners — to deliver your order (name, phone number, and address only; no product descriptions).
Payment processors (for online payments) — to securely process your transaction.
IT & hosting service providers — who help operate our website and store data securely.
Legal & regulatory authorities — only where required by applicable Pakistani law, court order, or to protect our legal rights, safety, or the safety of others.

Any third party we share data with is contractually or operationally required to handle it responsibly and only for the purpose specified.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Keep your cart and session active while you browse
Remember login and preference settings
Analyze site traffic and improve performance (analytics cookies)
Support advertising and retargeting, where enabled

You can control or disable cookies through your browser settings at any time. Disabling cookies may affect certain site features, such as your cart or saved preferences.

6. Data Security

We use industry-standard technical and organizational measures — including SSL encryption on our website, restricted internal data access, and secure payment gateway integration — to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal and order information only as long as necessary to:

Fulfill the purpose it was collected for (e.g., completing and supporting your order)
Meet legal, accounting, or reporting requirements
Resolve disputes and enforce our agreements

You may request deletion of your account and associated data at any time, subject to legal retention requirements (see Section 8).

8. Your Rights & Choices

You have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal data, subject to legal or operational limitations
Opt out of marketing communications at any time (via the unsubscribe link or by contacting us directly)
Withdraw consent for optional data processing (e.g., marketing cookies)

To exercise any of these rights, contact us using the details in Section 12.

9. Age Restriction

Shezwear sells adult intimate products intended only for individuals aged 18 and above. We do not knowingly collect personal information from anyone under 18. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly. By using this site, you confirm that you are at least 18 years old.

10. Third-Party Links

Our website may contain links to third-party sites (e.g., social media, payment processors). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The “Last updated” date at the top of this page will reflect the most recent revision. Continued use of our site after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out via:

The contact form on our website
WhatsApp or email as listed on our Contact page

We aim to respond to all privacy-related inquiries within 5–7 business days.