Shipping and Returns
Shipping Policy
Discreet Packaging — Always
Every Shezwear order is shipped in plain, unmarked packaging with no logos, product images, or descriptive text on the outer box. The shipping label and courier receipt display only a generic sender name, never “Shezwear,” “lingerie,” “BDSM,” or any wording that reveals the contents. Your privacy is non-negotiable, and this applies to every single order, regardless of size or product category.
Delivery Coverage
We currently ship nationwide across Pakistan, including Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and all major cities and towns served by our courier partners.
Processing Time
- Orders are processed and dispatched within 1–2 business days of confirmation.
- Orders placed on weekends or public holidays are processed on the next business day.
- You will receive an order confirmation and a tracking notification (via SMS, WhatsApp, or email, depending on the details provided at checkout) once your parcel is dispatched.
Estimated Delivery Time
| Region | Estimated Delivery |
|---|---|
| Major cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad) | 2–4 business days |
| Other cities & towns | 3–6 business days |
| Remote or rural areas | 5–8 business days |
Delivery times are estimates provided by our courier partners and may vary due to weather, regional holidays, courier capacity, or circumstances beyond our control. We’ll keep you informed if any significant delay occurs.
Shipping Charges
- Standard shipping charges are calculated and shown at checkout before you confirm your order.
- We periodically run free shipping promotions above a minimum order value — any active offer will be displayed on the homepage or at checkout.
Cash on Delivery (COD)
We offer Cash on Delivery across most serviceable areas in Pakistan, alongside secure online payment options. COD orders may be subject to a confirmation call or message before dispatch to reduce failed deliveries.
Order Tracking
Once dispatched, you’ll receive a tracking number/link for your courier partner. You can also reach out to our support team anytime for a live status update on your order — see contact details below.
Failed Delivery Attempts
Our courier partners typically attempt delivery 2–3 times. If a parcel is undeliverable after repeated attempts (incorrect address, unreachable phone number, or refusal at the door), it will be returned to us, and our team will contact you to reschedule or process a refund where applicable, minus any incurred shipping costs.
Returns, Exchanges & Refunds
We want you to love what you order. Because we sell intimate apparel and personal-use products, our returns policy follows standard hygiene and safety practices observed by intimate wear retailers worldwide, while still giving you fair options if something goes wrong on our end.
Eligibility for Returns & Exchanges
Due to the intimate and personal nature of our products, items cannot be returned or exchanged simply for change of mind, incorrect self-measurement, or personal preference once the original packaging or hygiene seal has been opened or removed.
You are eligible for a free replacement, exchange, or refund if:
- You received the wrong item (different from what you ordered)
- The item arrived damaged, defective, or faulty
- The item is missing parts or accessories listed on the product page
- The wrong size was sent due to an error on our part (not a self-measurement issue)
Return Window
Eligible claims must be reported within 48 hours of delivery. Please inspect your order as soon as it arrives.
Conditions for Eligible Returns
- Item must be unused, unworn, and unwashed, with all original tags and hygiene seals intact (where applicable).
- Product must be in its original packaging, with all accessories, straps, and inserts included.
- For hygiene reasons, underwear, panties, bodysuits with a fabric gusset, and BDSM/adult toy products can only be returned if the item is defective, damaged in transit, or incorrect — and the hygiene seal/packaging must be unopened for toys and accessories.
- Sale, clearance, and bundle items are final sale unless received defective or incorrect.
How to Request a Return, Exchange, or Refund
- Contact us within 48 hours of delivery via WhatsApp, email, or the contact form, quoting your order number.
- Share clear photos or a short video of the item and packaging as received (required for damage/defect/wrong-item claims).
- Our team will review your request within 1–2 business days and confirm the next step: replacement, exchange, or refund.
- If approved, we’ll arrange a reverse pickup where available, or ask you to send the item back via courier (return shipping costs for defective/incorrect items are covered by us).
Refund Method & Timeline
- COD orders: refunded via bank transfer, JazzCash, or Easypaisa to the details you provide.
- Online payments: refunded to the original payment method.
- Approved refunds are processed within 5–10 business days after we receive and inspect the returned item.
Non-Returnable Items
- Items without original packaging, tags, or hygiene seals
- Products showing signs of use, washing, or damage caused after delivery
- Gift cards and promotional/free items
- Any item returned after the 48-hour reporting window
Order Cancellations
You may cancel an order free of charge before it has been dispatched. Once an order has shipped, it can no longer be cancelled but may be eligible for return per the policy above upon delivery.
Questions?
Our support team is available to help with shipping and return questions. Reach us via the contact details listed on our Contact page, or through WhatsApp/email as shown at checkout. We aim to respond within 24 hours.